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Privacy Policy

Privacy
Policy

Privacy Policy

1. Introduction

PlumbersStop (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect and hold a range of personal information about you to provide our products and services. This may include:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Order Information: Details of the products you have purchased, order history, and preferences.
  • Technical Data: IP address, browser type, operating system, and other technical information when you visit our website.

3. How We Collect Information

We collect personal information in various ways, including:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through your use of our website, such as via cookies and other tracking technologies.
  • From third parties, such as payment processors or delivery services.

4. Use of Personal Information

We may use your personal information for the following purposes:

  • To Provide Products and Services: Processing orders, delivering products, and providing customer support.
  • To Improve Our Services: Analyzing usage patterns and feedback to enhance our products and services.
  • Marketing: Sending promotional materials, offers, and updates (you can opt-out at any time).
  • Legal Compliance: Complying with legal obligations and resolving disputes.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Third-party providers who assist us in operating our business, such as payment processors, delivery companies, and IT service providers.
  • Legal Obligations: Regulatory authorities, law enforcement agencies, or legal representatives when required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include secure servers, encryption, and other technical and organizational security practices.

7. Access and Correction

You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us at [customer service email]. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes where appropriate.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

  • Email: sales@plumbersstop.com.au

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Thank you for trusting PlumbersStop with your personal information.